Less than a month after our release of Newfies-Dialer v2.0, we have added one of the most popular requests; Live-call transfer, giving the ability to run Press One Campaigns.
Call Transfers allow you to create a telephony application such as “To talk to an agent, press one”. The call will then be bridged to an agent or queue on a remote PBX.
We have also added other requested features :
- DNC (Do not call) allowing a contact to press a key to be added to the DNC list
- Call Conferencing, to automatically dial contacts and put them into a conference.
Live Call Transfer and Do Not Call List – Newfies-Dialer
The benefits of Newfies-Dialer now include:
- Tested at 1 million calls in less than 5 hours.
- AMD (Answering Machine Detection) module.
- Press-one campaigns with Live-Call Transfer feature.
- DNC support.
- SMS broadcasting module.
- Flexible survey and IVR editor.
- Comprehensive reporting.
- Professional installation, training and support.
A full list of the changes to Newfies-Dialer can be found at https://github.com/Star2Billing/newfies-dialer/commits/master
Any telecom company wanting to provide multi-tenant voice and SMS broadcast facilities to their customers, a business that needs to broadcast marketing, emergency and informational messages to their contacts or real time live transfers lead generation, may wish to consider Newfies-Dialer. Please contact us for more details.
Yours,
The Newfies-Dialer Team